Frequently Asked Questions
If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us.
You can also reach out to us via email - help@tryaurahand.com
Shipping
How long do orders take to process?
How long do orders take to process?
Orders are typically processed within 1–3 days before shipment.
How long until my order is delivered?
How long until my order is delivered?
Estimated delivery times vary depending on your location:
US: 7–14 business days
CA: 6–15 business days
UK: 7–15 business days
AU & NZ: 7–15 business days
EU: 7–20 business days
Rest of World: 10–25 business days
Please note these are estimated timeframes and do not include processing time.
How do I track my order?
How do I track my order?
Simply click Track My Order using this link. Please allow up to 72 hours for tracking information to be updated in the system.
Where do you ship to?
Where do you ship to?
We are proud to announce we ship worldwide!
Exchange or return
Are exchanges & returns free?
Are exchanges & returns free?
Our gaurantees
30 Day money-back guarantee
30 Day money-back guarantee
Where do you ship from?
Where do you ship from?
Thanks to the incredible growth of our community (we’re truly grateful!), we’ve expanded our logistics to keep quality high and delivery smooth.
Production is carried out by our certified and carefully vetted international manufacturing partner.
Rest assured, our team carefully inspects each order by hand before it’s sent out, so you receive only the best.